Legal Protection for Consumers in the Process of Online Buying and Selling Transactions in the Marketplace

Dian Tirtha Rezkiyanti; Wahyudi Wahyudi

doi:10.63142/ekonosfera.v1i3.252

Authors

Dian Tirtha Rezkiyanti Universitas Terbuka Author
Wahyudi Wahyudi Universitas Komputer Indonesia Author

DOI:

https://doi.org/10.63142/ekonosfera.v1i3.252

Keywords:

Consumer Protection, Law, E-Commerce Transactions

Abstract

The rapid advancement of technology in the world of information and transaction processes that occur in society which was initially done manually and has to visit existing traditional and modern stores, can now be done electronically or through social media. In article 1 paragraph 2 of the consumer protection law, the elements associated with consumers are related to people or who have the status as users of goods or services individually or legal entities. The purpose of holding this research is to find out the implementation of legal protection for consumers in the process of online buying and selling transactions through e-commerce. In the process of preparing the results of this scientific paper, the author uses a descriptive qualitative research method and in this research a method in the form of normative legal research is also used. This research was carried out through a literature study process with the use of supporting books, and journals to support the results of this research. The results of the study show that consumer protection needs to be carried out preventively and repressively in all aspects of the protection provided, so in this case the government has established a special institution, namely the Ombudsman and also the consumer protection agency to carry out the process of protection and supervision of consumers in Indonesia.

Downloads

Download data is not yet available.

Author Biographies

Dian Tirtha Rezkiyanti, Universitas Terbuka

Universitas Terbuka
Wahyudi Wahyudi, Universitas Komputer Indonesia

Universitas Komputer Indonesia

References

Abi Pratama, S. (2020, November). Perlindungan Hukum Terhadap Konsumen Atas Barang Tidak Sesuai Gambar Pada Transaksi Di Marketplace. In National Conference on Law Studies (NCOLS) (Vol. 2, No. 1, pp. 182-199). https://conference.upnvj.ac.id/index.php/ncols/article/download/1356/929

Anggraeni, E. Y., Gumanti, M., Khumaidi, A., Nanda, A. P., Astuti, S., Puastuti, D., ... &

Ridhawati, E. (2022). Buku ajar e-business & e-commerce. Penerbit Adab.

Daeng, M. Y., & Makkininnawa, S. Y., & Yusuf, M. F. D. 2024. Hukum Perlindungan Konsumen. Pekanbaru: Taman Karya. Handriani, A. 2020. Perlindungan Konsumen Dalam Perjanjian Transaksi Jual Beli Online. Volume 3 Issue 2, November 2020, Page 127-138 Palrev | Journal of Law. https://berkas.dpr.go.id/perpustakaan/sipinter/files/sipinter-2998-015-20230202144320.pdf

Hayati, S. (2020). Praktik Jual Beli Pada Marketplace Shopee Dan Perlindungan Hukum Bagi Konsumen. Istinbath: Jurnal Hukum, 17(2), 285-298. https://www.e-journal.ejournal.metrouniv.ac.id/istinbath/article/view/2766

Hendryan, D., & Ganiarta, L., & Aryani, G. 2023. Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli-Online (E-Commerce). Viva Themis: Jurnal Ilmu Hukum dan Humaniora Vol. 07 No. 01 Januari 2024. https://jurnal.saburai.id/index.php/THS/index

Hidayah, K., & Witasari, A. 2022. Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual-Beli Secara Online (E-Commerce). Prosiding Konstelasi Ilmiah Mahasiswa Unissula (Kimu) 7 Universitas Islam Sultan Agung Semarang, 19 Januari 2022. https://jurnal.unissula.ac.id/index.php/kimuh/article/download/20466/6606

Makasuci, F. C., & Gultom, E. 2021. Perlindungan Hukum Bagi Konsumen Atas Transaksi Barang Elektronik Melalui Transaksi Jual-Beli Online Shopee. Jurnal Indonesia Sosial Teknologi: p–ISSN: 2723 - 6609 e-ISSN: 2745-5254 Vol. 2, No. 7 Juli 2021. https://www.academia.edu/download/76835350/379.pdf

Marpi, Y., & Kom, S. (2020). Perlindungan Hukum Terhadap Konsumen Atas Keabsahan Kontrak Elektronik Dalam Transaksi E-Commerce. PT. Zona Media Mandiri. Masri, E., & Handayani, O., & Dhianty, R., & Wahyuni, S. 2023. Buku Ajar Hukum Perlindungan Konsumen. Surabaya: CV. Jakad Media Publishing.

Mas' udah, A. (2024). Perlindungan Hukum Terhadap Konsumen Marketplace Pada Paket Hilang. JUSTITIABLE-Jurnal Hukum, 6(2), 87-105. https://ojs.ejournalunigoro.com/index.php/JUSTITIABLE/article/view/785

Kusumadewi, Y., & Sharon, G. 2022. Hukum Perlindungan Konsumen. Yogyakarta: Lembaga Fatimah Azzahrah. Kriswandaru, A. S. 2023. Hukum Perlindungan Konsumen. Semarang: Yayasan Prima Agus Teknik.

Lestari, R. I., & Suci, N. W., & Amalia, E. M. 2022. Perlindungan Hukum Terhadap Konsumen Yang Terlibat Dalam Transaksi Jual Beli Pada Media Sosial Instagram. Jurnal Analisis Hukum (JAH), Vol.5 No. 2 September 2022, 189-202. https://journal.undiknas.ac.id/index.php/JAH/article/view/3621

Mahmada, E., & Susilowati, I. F. (2024). Tanggung Jawab Penjual Terhadap Barang Yang Tidak Sesuai Dalam Perjanjian Jual Beli Secara Daring Di Lazada. Novum: Jurnal Hukum, 23-33. https://ejournal.unesa.ac.id/index.php/novum/article/view/53338

Panjaitan, H. 2021. Hukum Perlindungan Konsumen. Jakarta: Permata Aksara.

Sadi, M., & Fathimah, E., & Jufri, M. 2023. Pengantar Hukum Indonesia. Jakarta: Kencana.

Sihombing, A. (2023). Hukum Perlindungan Konsumen. CV. Azka Pustaka.

Widiarty, W. S. 2022. Buku Ajar Hukum Perlindungan Konsumen. Yogyakarta: Publika Global Media.

Yunita Amalia, E., & Isnawati, M. (2024). Perlindungan Hukum Terhadap Korban Tindak Pidana Penipuan Transaksi Jual Beli Pada Marketplace. Perspektif Hukum, 24(1), 26–44. https://doi.org/10.30649/ph.v24i1.263